Cookie Club FAQ

Need help with the Cookie Club? Here are some Frequently Asked Questions to help you. If you can't find the answer to your question here, check with your leader. She might have the answer. Or she can email the Cookie Club for help.

  • How do I update sales in the Track Your Goal section?
    Track Your Goal automatically records sales from “My Cookie Promises. You also can submit additional package sales that will be saved in the "Add Other Sales" list.

    "Add Other Sales" means any packages that you didn't record in My Cookie Promises. For example, you may not keep the names of every neighbor in your Cookie Contacts, but you may sell a lot of boxes by walking around your neighborhood with an adult. When you get back, you can record those sales in the Track Your Goal section and watch your stack of cookies grow!
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  • What is My Cookie Contacts?
    My Cookie Contacts is a tool to help you keep track of all the people you want to contact during the Cookie Sale. You can record their names, how you plan to contact them, and what steps you've taken so far.
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  • How do I add a person to My Cookie Contacts?
    From the main page click on “My Cookie Contacts” and select one of the three buttons on the bottom of the page. Simply follow the directions to enter your contacts. Enter the contact's name and any other information you'd like, such as how you plan to contact them, phone number, favorite cookies, etc.
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  • What if I make a sale?
    Congratulations! If you make a sale to somebody in your contact list, go to My Cookie Contacts and click My Contact List. Then, in the row labeled "Status", click "Got an Order". Then if the sale was not received from a Promises eCard you can record it as "other sales" on the Track Your Goal page. If the sale was received from a Promises eCard it will already be recorded on the Track Your Goal page.

    If you make a sale to somebody who is not in your contact list, if the sale was not received from a Promises eCard you can record it as "other sales" on the Track Your Goal page.
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  • How do I record a Gift of Caring (Hometown Heroes) sale?
    You can record Hometown Heroes (or Gift of Caring) sales in My Cookie Promises. You select these "donated boxes" as a cookie type, designated by each contact. Any person in your contact list can contribute these donated boxes. These donated boxes do count towards your total box goal.
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  • Can I save the contacts in My Cookie Contacts for next year?
    Yes, and saving this list is a great way to boost next year's sales. In My Cookie Contacts page, click on the bottom button labeled "Export Contacts" to save the file to your desktop. You can also import contacts by clicking on "Import Contact List". Choose a file to upload then click "Import Contacts". This will allow you to export an electronic version of all your contacts and save it for next year.
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  • Still need help?
    Ask your troop leader for help. If she doesn't know the answer, she can contact the Cookie Club with your question.
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Cookie Club System Requirements

To insure your best experience in the cookie club, here's what we recommend:

  • Internet Explorer 6.02 or above; MOzilla (Firefox) 2.0 or above. Other browsers may work fine; if you have one, try it and see.
  • Flash Player 7 or above (browser plugin).
  • Javascript enabled in your browser.
  • Note also that some pop-up blockers may block some content. If yours does, set it to allow popups on the Cookie Club site.

Installing Flash Player

To install the latest Flash player in your browser, visit the Adobe Flash Player page.

Enabling Javascript

Internet Explorer

  1. From the Tools menu, choose Internet Options.
  2. Click the Securit tab, choose the Internet button at top, then the Custom Level... button at bottom.
  3. Scroll down to the Scripting section and under Active Scripting, check Enable.
  4. Okay all dialogs to close them.

Mozilla/Firefox

  1. From the Tools menu, choose Options.
  2. Click the Content button or tab.
  3. Check the box "Enable Javascript"
  4. Okay all dialogs to close them.

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